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Subprocessors

Zapier engages with third-party subprocessors and Zapier affiliates to help us provide services to our customers. These subprocessors store Customer Content (content you submit to your Zapier account) and assist Zapier with processing it (posted date: December 15, 2023):

Prior version

Core Infrastructure Subprocessors

NameNature of ProcessingLocation

Amazon Web Services, Inc. (AWS)

Third-party hosting provider

USA

CloudAMQP

Processing event-based workflows used by Zapier services

USA

DataDog

Application performance monitoring, infrastructure and network monitoring, and error capturing

USA

Google Cloud

Third-party hosting provider

USA

Heroku

Deployment and management of Zapier services

USA

Redis

Data storage and caching

USA

Other Subprocessors

NameNature of ProcessingLocation

FullStory

Analytics to improve Zapier services

USA

Infinity Support Group

Technical support ticket management for customers

USA, Philippines

Intercom

Customer service platform used for technical support chat management

USA

Looker

Business intelligence software used to analyze Zapier services usage

USA

Microsoft

Artificial intelligence provider

Note: Customer Content will not be used by Microsoft for modeling purposes

USA

OpenAI

Artificial intelligence provider

Note: Customer Content will not be used by OpenAI for modeling purposes

USA

Pinecone

Vector database to facilitate vector search features

USA

Sentry

Debugging and support tool used for error reporting

USA

Vitally

Customer success health scoring, and user engagement/usage tool

USA

Zendesk

Customer service platform used for technical support ticket management

USA

Service-Specific Subprocessors

Zapier ServiceNameNature of ProcessingLocation

Translate by Zapier

Google Translate

Language translations of customer queries

USA

Canvas (Alpha)

Liveblocks

Collaboration capabilities within Canvas

USA

Email by Zapier

Mailgun

Email sending capabilities per customer queries

USA

SMS by Zapier

Twilio

SMS sending capabilities per customer queries

USA

Interfaces (Beta)

SendGrid

Email sending capabilities within Interfaces

USA

Interfaces (Beta)

Stytch

End-user authentication capabilities within Interfaces

USA

Interfaces (Beta), Chatbots (Beta)

Uploadcare

File uploading capabilities within Interfaces

USA

WhatsApp Notifications

WhatsApp

WhatsApp chat sending capabilities per customer queries

USA

Affiliate Subprocessors

NameService(s) ProvidedLocation(s)

Zapier Australia Pty Ltd.

Zapier services and support

Australia, with a branch in New Zealand

Zapier Automation Inc.

Zapier services and support

Canada

Zapier Automation Ireland Ltd.

Zapier services and support

Ireland, with a branch in Spain

Zapier UK Ltd.

Zapier services and support

UK

Updates to Subprocessors

As Zapier’s business continues to grow and evolve, these subprocessors may change. Sign up to receive email notifications about future updates to these lists.